Resume

• Veteran usability and user interface design professional with expertise in user-feedback methodologies and rapid data-informed prototyping.
• Six years experience managing usability and user interface design teams.
• Strong customer/user focus; exceptional communications, analytical and user centered design skills.
• Experience with many user centered design methods including ethnographic research, focus groups, and persona development.

• Lead user interface design and usability efforts for the ZENworks product line.
• Create prototypes and design specifications for engineering and product management.
• Design graphic elements such as icons, splash screens, and branding for the ZENworks product line.

• Designed and constructed wire frames, low fidelity prototypes, and HTML prototypes for usability testing and management review.
• Instituted usability roundtables for gathering user requirements early in the design phase of products to give designers insights into users needs and desires.
• Authored design specifications, usability specifications, and site maps.
• Designed and oversaw the construction of a permanent usability lab, resulting in more usability evaluations and more flexible scheduling options.

• Analyzed web site traffic patterns in order to determine what features/services were being used by people visiting the web site.
• Designed and put into practice a usability testing program to evaluate current and future products.
• Acted as a mentor and coach to junior staff members to help them become productive usability professionals.
• Conducted over 30 usability tests for client development teams resulting in many changes to the product, making it easy to use.

• Lead usability specialist for several products including group-ware clients, group-ware administration systems, presentation graphics, and consumer products.
• Principal member of a multi-discipline design team charged with gathering user requirements and designing future versions of presentation graphic software.
• Designed training programs for other employees on building low-fidelity prototypes to evaluate design ideas.

• Association of Computing Machinery
• Central Ohio Computer Human Interactions Special Interest Group (BuckCHI)
• Usability Professionals’ Association

• B.S. Psychology, Utah State University, Logan UT